Okay, I am going to admit to something most, if not all, of you are going to face-palm yourselves over.
I download a malware onto our Mac three days ago and it has taken up most of my days. Literally. I have talked to three senior advisors. The first two, no fault of their own, felt satisfied that they had helped me remove the nasty beast. The third, bless his heart, spent a good part the day on the phone with me, trying everything he knew to help, all the while remaining as calm as if he was sitting in the shade sipping his favorite cool beverage enjoying everything about his view. Only at the end did he “lose his cool” with a discouraged, “Man.” Needless to say, our Mac is still not fixed. I am running in “test” mode for now which is VERY limited at best. Our data, etc. has been sent to even higher Apple support. So, we wait.
While this whole thing has been going on I have learned a thing or two about computers and life:
*Apple products already have all that you need running in the background. No need to download web protection.
*BUT you HAVE to keep those updates up-to-date for all of the background goodies to function properly. I thought I had updated and was all good to go, but no. Now I know where I went wrong and will be much more on top of it from here on out.
*Apple has a parental setting and guest mode. No need for added filters.
*If you do want/need to download something onto your Apple, download it from the App Store and NOT the internet. The same web protection (K9 Web Protection) is available in the App Store. However, the ones outside the store well, you see where that got me.
*Apple’s staff (via phone) were all very nice and helpful with the exception of one gal. Maybe it was me too just getting frustrated at the whole situation.
*One’s back, elbow and ear can get mighty sore from sitting at a desk and talking on the phone all day. Again, those dear Apple workers. Their backs and ears must hurt after working all day.
*I also learned a thing or two about where to find this and that on our Mac. Very helpful. We have no Apple Store nearby and don’t have anyone we know of by us who can come over and show us what the heck we are doing. We usually make a long distance call to one friend and one family member for Apple help.
Overall, even though the malware really stinks, I had to buy a new external hard drive, I have spent MANY hours on the phone and thus a bit behind on my house work, I feel like a more confident Mac user.
(If my grammar is off on this post, which is highly likely, please excuse it for the next few days. I don’t have Grammarly to help correct my writing until I get this whole thing worked out. Thanks.)